Tenant and surface
Name the tenant hostname and the window, Suite, page, or workflow where the issue appears.
Support / issue route
Useful context.
Faster diagnosis.
Start with the affected tenant, surface, action, timestamp, visible error, and request identifier. Never include a password, reset token, private key, or full tenant file.
Before you submit
Capture the
minimum evidence.
Exact action
Describe the button, command, or request immediately before the visible result.
Time and request ID
Include timezone, approximate timestamp, and any visible request or receipt identifier.
Redacted screenshot
Remove credentials, tokens, private file content, personal data, and unrelated tenant information.
Self-service paths
Check the right layer.
Documentation
Review tenants, PDFs, approvals, model routing, and operational orientation.
Open docsStatus
Verify the public website endpoint without exposing a private environment.
Open statusResponsible report
Use the published disclosure route for a potential security issue.
Open security.txt